What can I help you with today? You can say reset password or press one. Purchase AOL plan or press two. Or tech support or press five. If you want to hear these options again, say repeat or press six."
Calling AOL was an interesting process. They use an automated voice assistant that can speak to you, which has mixed results, and while the wait to talk to a customer representative is very short, it's not a great experience. It is very obvious they outsource their customer service, which is not always bad, but it is when you can hardly understand the person helping you.
I called AOL to talk about their identity products for my business, but I don't get a lot of security in choosing a product from a company that offers poor customer service. I need to know that they have my back, and I just did not get that feeling when I called to talk to someone about my potential purchase. After all, wouldn't you think they would put their strongest customer representatives into their sales department? If this was the sales experience, imagine what their support would look like!
When I called, I almost expected to hear the old dial-up sounds, which would have been kinda cool, but apparently, that disappeared with the main incarnations have been AOL. Instead, I was greeted with "Hi, thanks for calling AOL," followed by a Spanish message. Then the voice said, "What can I help you with today? You can say reset password or press 1. Purchase an AOL plan or press 2. Change my AOL plan or press 3. Billing or press 4. Tech support or press 5."
I think this is voice-activated, and it messed up me twice because it picked up background noise on my phone, forcing me to call back a third time from a back room in my house so that it wouldn't pick up any more noise. The third time through, I pressed 2 since I wanted to talk to someone about buying their plan to figure out what would work best for my business. Then the recording stated, "We actively use feedback from our members to continue and provide you with the best service. If you would like to take a survey at the end of your call, please press 1 now."
I didn't want to deal with a survey, and the next line said, "Let me get someone on the line to help you. This call will be recorded, and your voice will be analyzed for fraud." That was interesting, but it was only like ten seconds to get to the next person. Unfortunately, that person had a thick accent and was nearly impossible to talk to. I gave up after a few minutes.
This is AOL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AOL agent. This phone number is AOL's best phone number because 113,436 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6364 include Hacked Account, Recover Account, Reset Password, Cancel Account, Refund a Charge and other customer service issues. The AOL call center that you call into has employees from New Mexico, Oklahoma, Florida, India and is open Mon-Fri 8am-12am, Sat-Sun 8am-10pm ET according to customers. In total, AOL has 2 phone numbers. It's not always clear what is the best way to talk to AOL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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